Recording consent

Have reps confirm that everyone agreed to be recorded.

When recording consent is on, a rep must confirm that everyone agreed to be recorded. Until they do, Listel holds the recording and doesn't process it.

It's off by default. Owners and admins can turn it on for the whole workspace.

What this does and doesn't cover

Listel records the rep's confirmation. It doesn't ask the other people in the meeting, and it doesn't check which recording laws apply. Recording laws differ by location, so ask your legal team what your reps need to do.

Turn it on

Warning:

Make sure everyone in your workspace has updated the Listel app first. Older versions never ask the question, so their recordings are held and then deleted.

Open the setting

In the Listel web app, open Settings → General under Workspace and find Recording consent.

Turn on Require consent confirmation

This applies to new recordings. A recording that has already started isn't affected.

Choose how long to keep unconfirmed recordings

Under Delete unconfirmed recordings after, choose 24 hours, 3 days or 7 days. The time counts from when the recording ends.

Recording starts as usual, and the rep is asked once: Did everyone agree to be recorded? They can answer in any of these places:

Where	What to do
Notification	Select Yes, consent given
Live recording card in the app	Select Yes
Apple Watch	Select Yes, or Stop & delete to end the recording and delete it
Recording list in the app, after the meeting	Find the Awaiting consent card and select Yes, consent given or Delete
Meeting page on the web, after the meeting	Select Yes, consent given or Delete recording

If someone doesn't agree, stop the recording, then delete it from the Awaiting consent card.

If the phone is offline, the answer is sent when it reconnects.

What happens to a recording

Rep's answer	Result
Confirmed	The recording is processed as usual, and the recap appears once it's ready
Deleted	The recording is deleted for good
No answer before the time limit	The recording is deleted for good

While a recording waits for an answer:

It isn't transcribed or summarized.
Only the rep can see it. Managers don't see it in Team view.
It isn't sent to Dynamics 365 or Salesforce.

When a recording is deleted, its audio can't be recovered. Listel keeps a basic record that the recording existed and how it ended.

Check that it was recorded

A confirmed recording shows a line under its title in the app and on the web, such as Consent recorded · Nov 6, 10:42 AM · notification. The last part says how consent was given: notification, in app, Watch or carried over.

Carried over means the connection dropped and the recording continued as a new session. If the same device starts a new session within 5 minutes of a confirmed one, the rep doesn't have to answer again.

Common problems